Know what happens next.

Pre-order means an enquiry

There is currently no stock on hand. A Pre-order label lets you register interest in the selected configuration and request a quote. Submitting that request does not take payment, reserve stock or confirm a dispatch date.

We confirm product availability, the Australian-dollar price and proposed delivery arrangements before asking you to proceed.

Delivery to Australia

Tell us the delivery suburb and postcode, the products and quantities, and any delivery access requirements. Shipping methods, costs and an estimated timeframe will be included in the offer once supply is confirmed.

No fixed dispatch promise, free-shipping threshold or delivery guarantee applies at this enquiry stage.

International delivery

All destinations are handled by enquiry. We check distribution eligibility, shipping options and any destination-specific product requirements. The offer must clarify how shipping, import charges and any other destination costs will be handled before payment.

Returns, faults and repairs

Before paid sales begin, the applicable purchase, change-of-mind return and warranty arrangements will be provided. We have not adopted the US supplier’s return policy as RemTech’s policy.

If you need help with an existing device, provide the model, serial number and issue in a support enquiry. Wait for return instructions before sending any equipment.

Nothing on this website removes rights that apply under Australian Consumer Law. Read the ACCC’s consumer rights and guarantees guidance.